Posted on: 18 March 2020
Credit can be beneficial for your business. It will encourage clients to purchase more, drawn in new clients and promote consumer loyalty. However, debt collection can be quite challenging. If you are not cautious, your business might lose a lot of money. Therefore, you should have a good plan in place for managing the debts. This should begin with considerable screening before approval for credit purchase. In addition, use the tips below to ensure that the customers do not default on their outstanding debts.
Contact Your Client
It is important to have a plan for getting in touch with your customer. There are numerous methods that you can use. The best approach is utilising the available tools in tandem for ideal results. In general, you can make the first contact by sending an invoice via email and then, a short text message. Then, you should start making calls. If there is no payment after reaching out through other methods, do not keep repeating the same thing. Call your client for a direct discussion.
It might be tempting to avoid making contact immediately or to provide a grace period for payment. However, this will be detrimental to your collection efforts. If the customer does not believe that you are strict with your deadlines, they might be more unwilling to clear the debt. The probability of collecting the debt will be lower with your delay. Therefore, when the agreed upon due date reaches, you should not compromise.
Most clients will have a lot of excuses for not making the payment immediately. You should be prepared for these reasons and provide options to eliminate further delays. Most of the excuses are common, so you can make preparations beforehand for a clear response. For instance, some customers might claim that their payment system is not working. If this is the case, you can provide alternative systems for depositing the money. If they claim they do not have the debt invoice, remain on the call while you resend and confirm reception.
Consult a Specialist
Finally, think about hiring a specialist to make the recoveries. Debt collection can be a complicated and daunting process, and it is easy to get frustrated. Professional agencies are equipped to deal with the challenges of recoveries. Also, a good company will have low commission rates for long-term clients. In addition, they will handle the work in an ethical and legal manner, reducing the risk of complaints against your business.
To learn more, contact a low-commission debt collection agency near you.Share